FAQs

How can i track the status of my order?

If you have an account with us, please Sign In and go to “My Orders”. Click “View Order” under Order Detail & Tracking. Next to the item(s) you will see the USPS tracking number. Click on it to see the status of your shipment.

When is my order shipped?

Most orders are shipped the next business day after they are placed. We use UPS ground shipping for all orders in the continental US. Orders arrive within 5 -7 business days unless Two Day or Next Day shipping options were chosen at checkout. Orders to Hawaii and Alaska also arrive in 5 – 7 business days; orders to US Virgin Islands, Guam and Puerto Rico usually take about 2 weeks to arrive.

Can i change the style, color or size after an order is placed?

Please contact us immediately via email or by calling 646-945-8677. If you contact us within 20 minutes of placing your order it may be possible to make changes. However, once an order begins processing no changes can be made. Most orders are shipped within 24 hours. In this case, we ask that you please wait until the order arrives and follow the normal return policy procedure. Clearance items may not be returned or exchanged.

Can i make changes or cancel my online order?

Please contact us immediately via email or phone to cancel an order. Once the order has been sent to a shipping facility, we are not able to cancel it. Most orders start processing within 20 minutes after they have been placed. In this case, we ask that you please wait until the order arrives and follow the return procedure.

How will i know if my order is confirmed?

You will receive an order confirmation via email.